Priority Service is the installation and system support arm of Pinpoint.From the moment that we receive your instructions, Priority Service will begin the planning process which will ensure that your System is installed quickly, efficiently and with the minimum of fuss and disturbance.
Pinpoint doesn't use just any old Tom, Dick or Harry to install Pinpoint Systems. We employ our own Priority Service Installation Engineers who are not only expert at installing Pinpoint Systems to the highest possible standard but are also completely understanding of the sensitive environment in which they are working. Many of our customers tell us that Pinpoint's Priority Service Engineers are the best people they've ever had working for them.
Each completed installation is commissioned by specially trained Commissioning Engineers, who check and re-check the standard of the work. Each team of installation Engineers are scored on the standard of the installation. A perfect installation will attract a bonus to the staff involved, whilst any faults or problems will result in penalties.
Pinpoint is a member of Constructionline and approved by SAFEContractor and all our engineers are CITB certified.
You can be sure, therefore, that Pinpoint's Priority Service Engineers will always abide by Health and Safety Guidelines, do their best at all times, be polite and courteous to your staff and clients and be smartly dressed in their Pinpoint Priority Service uniform.
No other company in this business has more exacting standards for their staff "in the field".
Once the Pinpoint installation has been completed to your satisfaction, Priority Service will keep your system working for the first year completely free from additional charge (unless breakdown or fault has been caused by outside influences). If there is a problem, you will be able to report it at any time - 24 hours a day, 7 days a week. A Priority Service Engineer will respond within 3 working days between 8.45am and 5.15pm, Monday to Friday (excluding Public/Bank Holidays). All parts and labour will be provided free of charge. Your Pinpoint System may also be able to report its apparent problems directly to Priority Service via a telecommunications link or wide-area paging.
The terms and conditions of your installation warranty can be varied by negotiation.
Priority Service Engineers
- Do not leave tools or ladders lying around
- Clean up any mess as they go along
- Respect clients' privacy
- Understand that plans can be suddenly changed by the immediate special needs of a client
- Know how to conduct themselves and convey a positive image at all times
After six months, a Commissioning Engineer will carry out a preventative maintenance inspection of your system, thoroughly checking all the settings and connections and making any adjustments or corrections necessary.
At the end of the guarantee period, your service and maintenance arrangements will continue automatically from year to year at your chosen level of support. Priority Service does not respond to ad hoc call outs from non-contracted customers.
Service and Maintenance
A Pinpoint System is installed for the health, safety and welfare of staff who are placed at risk because of the work that they do or the type of client they work with. Its effectiveness will be undermined if there is no defined method for ensuring that it is functioning correctly at all times. And, if staffing levels and management practices have been modified when the system was installed (as they often are), having no way of keeping it going puts staff at greater risk than they were before. This is why Pinpoint created Priority Service Advanced, a comprehensive range of contracted maintenance and support services for all Pinpoint Systems. We believe that all of our customers will be able to find a Priority Service Support Agreement to suit both their needs and their budgets.
To ensure that your Pinpoint System will always operate when you need it to, there are three different levels of service to choose from, each available with a choice of three grades of maintenance. Please click the links to see more information.
Priority Call-Out is a special arrangement for service which provides a contracted telephone help and call-out service between 8.45am-5.15pm, 7 days a week except Christmas Day and New Year's Day. All visits to site are chargeable, as are all replacement parts. The charges for the visits depend on the speed of the response required. Details of current charges are available from Priority Service. On site service and maintenance is provided for fixed hardware only. All moveable items, such as pagers, are repaired on a return-to-factory basis. Personal Infrared Transmitters can be covered by a service guarantee for up to five years at the time of purchase. Further periods of service guarantee may be applicable. Details of these may be obtained from Priority Service.